In terms of onboarding, support is primarily through the support@read.ai. This said, if you are looking for an overview of the service, Elliott Waldron, our co-founder has a walkthrough of the service at https://www.youtube.com/watch?v=C1MPiReky_s.
Additionally after creating an account, you should see access a sample report or try out Read on a test Zoom call at https://app.read.ai/go/testMeeting