In order for the Read Meeting Navigator App to function properly in Webex, a Control Hub setting called Join meetings from video systems needs to be enabled. This is generally enabled by default, but sometimes admins disable the setting for a variety of reasons.
After attempting to activate Meeting Navigator and logging in to your Webex account, you may see the following error message that video applications are not enabled:
If you see this, you will need to reach out to your Webex admin and request that they enable the setting to Join meetings from video systems.
Here are the steps your admin will need to take:
Step 1: Navigate to the Webex Control Hub
Step 2: Go to Management->Users
Step 3: Search for your user name and click on it
Step 4: Click on Meeting
Step 5: Click on Meeting Sites
Step 6: Click on User Privileges
Step 7: Toggle on Join meetings from video systems
Once enabled, you should be able to activate Read Meeting Navigator in your Webex meetings.