Can a participant score ever be outside the range of the Engagement and Sentiment scores?

In most cases, the Participant Score will be within the range of either the Sentiment or Engagement number.  However, there are exceptions when Engagement is high (e.g. 80+), where it will amplify the Sentiment score, resulting in a higher Participant Score. Two examples:

• 1. Within Range Example: If you heard another team at your company was going to get a bonus, you might have high sentiment (82) as its great news for the company, but since you aren’t directly on that team, you aren’t as focused and have engagement of (75).  Your Participant Score would be in the range of 75 to 82. 
  2. Outside of Range Example: If your team was getting the bonus, you might have a higher sentiment (88) and higher engagement (89), the higher engagement amplifies the Participant Score and you end up at 92.