There are two “Recording” settings that must be enabled by the Zoom meeting host. To confirm or update this:
- Log in to Zoom and navigate to https://zoom.us/profile/setting
- Select the "Recording" tab
- Confirm that these settings are all enabled/on:
- "Record to computer files"
- "External meeting participants”
- (Optional) "Auto approve their permission requests"
- If any setting is disabled/grayed out and you can't enable them, you will need to contact your Zoom account administrator to have it changed.
This setting can also be configured at the Zoom account-level, via https://zoom.us/account/setting. If disabled at the account-level, it will override your user-level settings, so you may need someone with permission to view that page to confirm it's enabled there as well.
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