- How it works
- Using multiple SSOs
- Can you still log in with email/password?
- How does it work with corporate-managed accounts?
Read supports single sign-on, aka SSO, which is a way of authenticating to log in to a service (like Read) using your account information from another platform (like Google). One of the main benefits of this is that you don't have to create and manage a new password for your Read account. Read currently supports SSO via five different methods:
In order from left to right, the options are Google, Zoom, Webex, Microsoft, and Slack.
How it works
You can access SSO from Read's Sign in page: https://app.read.ai/analytics/signin. When you click one of the icons for the first time, you'll be redirected to a login screen on that other platform, where you'll be prompted to input your credentials (likely a username and password). If it's your first time logging in to Read with this account, you'll be put into the account setup flow for new accounts. If you had already logged in to Read with this account, then you'll just be logged back in to Read under the account.
Using SSO "syncs" your login to Read with your login from another platform. This means that as long as you remain logged in to your account on Google/Zoom/etc (on a particular device and web browser), you will also be logged in to your Read account (when visiting on the same device and web browser). Even if you click the "Log Out" button on Read, unless you also log out of your Google/Zoom/etc, you can log back in to Read without needing to reauthenticate, by just clicking on the Google/Zoom/etc icon.
Using multiple SSOs
You can connect and use more than one SSO platform on a single Read account. To add or remove SSO accounts from your Read account, go to your Account Settings > Profile & Account:
Adding multiple accounts means you can sign in to your account using any one of those options. It also means that when you join meetings using those accounts (e.g. if you use your Zoom account for Zoom calls and your Microsoft account for Teams calls), we'll be able to properly associate your participation in that call with the meeting report that gets generated. This can be particularly helpful if you notice that you're getting marked as absent on meetings you actually attended, and aren't receiving personal metrics or coaching results.
Note a couple of limitations:
- You can only connect one account per platform, meaning you can't connect multiple e.g. Google accounts to the same Read account for SSO
- Your SSO account can only be connected to a single Read account. If you already created a Read account using SSO, that SSO account can't be added to another Read account unless it's removed from the original Read account first.
Every Read account is identified by a primary email. When you sign up for Read using SSO, the email address of the first account you connect will become the primary email. You can only change the primary email if you also have a Read password on your account.
Can you still log in with email/password?
Yes, you can use both email/password as well as SSO logins on a single Read account, regardless of which method you initially signed up with. If you initially created your Read account using SSO, you can add a password from Account Settings > Profile & Account:
Once you add a password, you can also update your primary email address to whatever you want. Having a different primary email than the one(s) you use for SSO could be helpful if you sometimes join meetings from a different email address and want to make sure that your personal metrics and coaching results appear in your reports.
How does it work with corporate-managed accounts?
If your account on an SSO platform is managed by your company or another organization, they may impose restrictions on using SSO with Read. For example, they may prohibit using your account to SSO with certain applications or with Read specifically. Your company may also be able to reset your password and/or gain access to your Read account. Please reach out to whomever manages your organization's IT if you have any questions about how things work with your Google/Zoom/etc account.
Also note that the standard SSO options for Read generally all use the OAuth 2.0 protocol. If you are looking to set up SAML-based authentication with Read, please see How to: Setup SAML Authentication with Read AI.