Read does not normally provide refunds unless there was some issue with the service that prevented you from using it as advertised. We give all users a free Enterprise trial and offer the Read Free plan so that everyone can try out the product before making a purchase. Our annual subscription is priced at a significant discount compared to the monthly plan in exchange for an annual commitment.
If you are having an issue with your account, we would ask that you reach out to our Support Team by clicking "Get in touch" from the support window at the bottom right of this page.