Sometimes your email address may change; perhaps your company was rebranded, or maybe your own name changed, and now you have a different email address. This can create a problem if you used SSO to log in to your Read account. If you had created a password for your Read account as well, then you should still be able to use the email+password option to log in, however if SSO was your only login method, you may now be unintentionally locked out of your account.
If this happens, you will need to contact Read Support for assistance. The first thing we will do is trigger an "add password" email, which will get sent to your original email address. Hopefully whoever made the change to your email address (e.g. your company's IT team) also implemented some process that forwards emails sent to your old address to your new one. If you are not able to receive emails to your old address, then we may not be able to get you access to your account.
Once you receive the "add password" email and create a new password, you should be able to log back into your account. From here, there are a number of steps that we suggest to clean things up, depending on your specific scenario:
- If you unintentionally created a new account when trying to log into your old one, it is recommended that you delete the new account as soon as possible.
- Doing this will prevent any undesired conflicts between the two accounts - for example, if you used SSO on your new account, you won't be able to update the SSO on your original account to the correct address as long as it's still used on the new account. You can also see this article for more details on dealing with multiple Read accounts.
- Make sure you don't delete the wrong account, as this action cannot be undone
- Once your new account has been deleted (or if one was never created) you should be able to update your logins and integrations to make sure everything is properly connected to your new email address.
- In your original account, go to Account Settings > Profile & Account, and under "Single Sign-On (SSO)" you should click "Remove" next to any login that used your old email address, and then click "Add SSO Account" to add them back under the new correct address.
- Scroll down to the Integrations section and do the same for any calendar or other integrations that used your old email address. Just toggle the green switch off and back on and you'll be prompted to connect again.
- You should also update your primary email address to match the new address.
- If you have an account with any of our SSO login providers (Google, Microsoft, Zoom, Webex, and Slack) that you have not yet connected with Read, now would be a good time to add them.
- Having additional SSO methods means more ways that you can access your account, so in the event that something goes wrong with one of your login methods in the future, you'll still have these other options available to you.
- You can add them from Account Settings > Profile & Accounts > Add SSO Account. Just note that you can only connect one account per provider to your Read account.
What if I can't receive emails to my old address?
Please make sure that you don't have another way to log in to your account, either by just typing in your email and password, or by logging in with a different SSO provider. If your only login method was tied to your old email, and you can no longer receive emails to it, then unfortunately there is little that Read Support can do in this case. We require that you have access to the email address on the account in order to verify that you are the true account owner. We cannot simply update the password on your account manually to something new and send it to you, as this would be a violation of Read's security policy.
If you find yourself in this unlucky situation, we would encourage you to check with your email provider/IT system administrator to find a way to receive emails to your old address. If this is not possible, the most Read Support can do is disable your original account and help you set up a new one.