Sometimes, people accidentally create multiple Read accounts without realizing it, which leads to issues. This usually happens when users sign in with a third party provider like Google, Zoom, or Microsoft (aka single sign-on or SSO), as the SSO account that they pick may not have the same email address as the original Read account they created.
For example, you may have created a Read account through Zoom SSO when you installed Read's Zoom app, and then later when you received an email to view a report on Read, you tried logging in with Google. If your Google email address is different than the email address on your Zoom account, you'll end up creating a second Read account. These accounts may be connected to the same or different calendars
How do I check if I have multiple accounts?
Each Read account is uniquely identified by a primary email address, which is initially set based on whatever email address you created the account with. The easiest way to confirm that you have multiple Read accounts is by checking your email:
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Search your emails for any with "Welcome to Read" in the subject; they'll be from support@e.read.ai
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Look at the address on the "to:" line of the email; you've created an account under this address
- Make sure to search across all of your email accounts to find them all
What do I do with multiple accounts?
There is no simple way to "merge" two Read accounts together. While you can have multiple Read accounts, most people do not want to, and we would recommend that you instead (1) choose one of your accounts to use going forward and (2) decommission your other account(s):
- Decide which account you want to keep using going forward
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This could be whichever account has a paid subscription, whichever owns more of your meetings, or any one you prefer
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Keep in mind that you can do things like change which calendars are connected to your account, as well as even change the primary email address on your account at any time
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One thing you cannot do is transfer a subscription from one account to the other. Please reach out to the Support Team if you need assistance with a subscription.
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- Log in to the account(s) that you will be decommissioning, using the correct SSO provider and email address
- To decommission the account(s), you can then either delete the account entirely, or deactivate the account
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Deleting an account will delete all reports owned by that account, so you may want to download your meeting reports to your computer first
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Deactivating the account will not delete any content that is associated with it, but Read won't join meetings from the calendars that were connected and you won't get new reports going forward
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- If you choose to delete the account:
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Go to the bottom of your Account Settings page
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Hit the "Delete my account" button
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Optionally answer the survey question, and confirm the deletion
- See How do I delete my account? for more detailed instructions
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- If you choose to deactivate the account:
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Go to your Account Settings > Integrations (or alternatively, your Apps & Integrations page)
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Toggle off or disconnect any of the active integrations, like your calendar
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Note that you can still log in to the account, view past reports, and content may still be shared with it by other Read users based on its primary email address
- You may want to go through your Reports page to make sure that each report is shared with your main account (see here for how to share reports)
- See How do I deactivate my Read account? for more detailed instructions
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