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How do I verify domain ownership?

Updated

Read AI provides a simple procedure for Enterprise+ workspace admins to verify that they own one more more domain names. This is a prerequisite for using several features, like domain capture, enforcing SAML logins, and SCIM provisioning. This article describes the step-by-step instructions for verifying a domain.

Note that a domain can only be claimed by a single Read AI workspace; once you verify a domain for your workspace, nobody else will be able to add it to theirs.

Prerequisites

In order to verify domain ownership, you'll need:

Step-by-step instructions

  1. Have a workspace admin go to Workspace Settings and expand the Advanced (Enterprise+ Plan Required) section:


     
  2. Click on "Add Domain" to add your domain. You can repeat this process later if you have multiple. You do not need to include any http:// or www. before your domain name.


     
  3. After adding a domain, you'll then need to verify ownership of it. Click the "Verify" button next to your domain:


     
  4. You'll see a dialog like this pop up:


     
  5. Copy the unique verification code from this dialog.
  6. Go to and log in to your domain registrar.
  7. Create a new TXT record in your DNS configuration with your verification code in it.

    • We recommend creating a new record in this format (pasting the code in without the square brackets):

      read-ai-verification = [verification code copied from Workspace settings]
    • The steps to update your DNS configuration will vary depending on your domain registrar, but should be a relatively easy task for someone on your IT team.
  8. Go back to your Read Workspace settings and click on "Verify Domain".
    • Note that this might not work right away - DNS changes usually propagate within a few hours, but can sometimes take up to 72 hours.
    • If you are unable to verify your domain, double check that you have placed the TXT record on the same domain that you have added to be captured and not a subdomain. For example, if your domain is acme.com, the TXT record should be placed on acme.com and not a subdomain like "readai.acme.com".

If you have multiple domains, you can repeat these steps to add as many as needed.

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