Skip to main content
Read Help Center Help Center home page
  • Submit a request
  • Sign in
  • Sign in
  • Submit a request
  1. Read Help Center
  2. Frequently Asked Questions

Frequently Asked Questions

Answers to the most common questions we receive

  • Why don’t I have access to recordings in my report, when I received a recording notification in my Zoom meeting?
  • I’m downgrading my plan, what will I still have access to past meeting reports?
  • What is included with Zoom Pro and Essential Apps?
  • Do all meeting participants need a license to Read?
  • Read is not joining all my Zoom Meetings?
  • I don’t want Read to join all my meetings, what are my options?
  • How do I remove Read from part of my meeting, but keep the insights until I need to remove Read?
  • My meetings are missing after creating a workspace!
  • Do you support Apple iCloud Calendar?
  • Where is my Meeting Report?
  • What is included in Zoom Essential Apps?
  • I can't find the recording of my meeting?
  • I'm not seeing a transcript in my meeting report?
  • How do I delete my account?
  • How do I see meeting scores when using Read Smart Scheduler in Google calendar?
  • What kind of recommendations should I expect to see in Read Smart Scheduler?
  • What meetings does Read join when I connect my calendar?
  • Do I have to install the Google Chrome Extension to use Read Smart Scheduler?
  • Why didn't Read join my meeting?
  • What should I say when an attendee asks me what is Read Assistant?
  • How can I change which meetings Read joins?
  • How do I turn on Read Transcription 2.0?
  • What kinds of meeting recommendations does Read make?
  • Can a participant score ever be outside the range of the Engagement and Sentiment scores?
  • Can Read detect if there is something on top of a meeting screen, essentially "blocking" someone's gaze?
  • How do I use the Read Meeting Navigator App?
  • How does eye tracking affect engagement scores and how does Read detect and use it?
  • How can I use Read Meeting Navigator to improve my meetings?
  • How do I submit a question to the Read support team?
  • How do I install the Read Meeting Navigator App for Webex?
  • Next ›
  • Last »
Read Help Center
Powered by Zendesk