Frequently Asked Questions
Answers to the most common questions we receive
- Why don’t I have access to recordings in my report, when I received a recording notification in my Zoom meeting?
- I’m downgrading my plan, what will I still have access to past meeting reports?
- What is included with Zoom Pro and Essential Apps?
- Do all meeting participants need a license to Read?
- Read is not joining all my Zoom Meetings?
- I don’t want Read to join all my meetings, what are my options?
- How do I remove Read from part of my meeting, but keep the insights until I need to remove Read?
- My meetings are missing after creating a workspace!
- Do you support Apple iCloud Calendar?
- Where is my Meeting Report?
- What is included in Zoom Essential Apps?
- I can't find the recording of my meeting?
- I'm not seeing a transcript in my meeting report?
- How do I delete my account?
- How do I see meeting scores when using Read Smart Scheduler in Google calendar?
- What kind of recommendations should I expect to see in Read Smart Scheduler?
- What meetings does Read join when I connect my calendar?
- Do I have to install the Google Chrome Extension to use Read Smart Scheduler?
- Why didn't Read join my meeting?
- What should I say when an attendee asks me what is Read Assistant?
- How can I change which meetings Read joins?
- How do I turn on Read Transcription 2.0?
- What kinds of meeting recommendations does Read make?
- Can a participant score ever be outside the range of the Engagement and Sentiment scores?
- Can Read detect if there is something on top of a meeting screen, essentially "blocking" someone's gaze?
- How do I use the Read Meeting Navigator App?
- How does eye tracking affect engagement scores and how does Read detect and use it?
- How can I use Read Meeting Navigator to improve my meetings?
- How do I submit a question to the Read support team?
- How do I install the Read Meeting Navigator App for Webex?