There are two common issues related to Zoom settings that may be preventing Read from joining and/or recording your Zoom meetings. If you are having trouble using Read with Zoom, you should make sure the meeting host checks the following settings.

Local Recording

The first setting is that “Local recording” must be enabled. If this is not enabled, your reports will get marked incomplete with "Restricted data" issues about Read not getting permission to record. To view or update this setting:

• How do I enable local recording in Zoom?

If this setting is off, hosts won't even see the request from Read to record, it will just be automatically denied. Note that the "Restricted data" issue can also occur if the host does receive the request and chooses to deny it. 

Only authenticated users can join

The second setting is that “Only authenticated users can join” must be disabled. If this is enabled, then Read won't be able to join your meeting at all.

• How do I allow unauthenticated users to join Zoom?