Users on a Free Read plan may notice that some meeting reports are unavailable, and are instead marked with an "Out of quota" message at the top:
On the Reports listing page it will say "Free plan quota exceeded":
If this happens to you, it means that you have reached your monthly limit of free reports (which is 5 for Free users and 10 for Zoom Apps users) and will need to upgrade your plan if you want to use Read for upcoming meetings later in the month.
Reports you own, as well as reports that have been shared with you, count against your monthly report limit. Once you've reached your limit, you will need to upgrade to a paid plan in order to unlock reports that are out of quota.
When you upgrade your plan, Read will go back and automatically reprocess all of your reports from the past 30 days to apply the features of your new plan (which includes unlocking reports that were out of quota when upgrading from free, and enabling video playback when upgrading to Enterprise).
When does my quota reset?
You can view your quota reset date on your Plan & Billing page.
Can I view an out of quota report?
Yes -- if you upgrade your plan to one of Read's paid plans, and the meeting occurred within the past 30 days. In addition to getting access to the plan going forward, as a courtesy Read will also unlock the features of that plan for all reports over the past 30 days. So if you want access to the video, for example, you should upgrade to the Enterprise plan instead of the Pro plan.
Just be aware that this will only work for meetings that the Read Assistant joined and successfully recorded (so for example, it won't work for any reports on your Incomplete page).
Why am I seeing this if I paid for Read?
All of Read's paid plans have unlimited monthly meeting reports. Please double check that it does not say "Free" or "Zoom Apps" for your current plan, either in the top left of your menu or on the Plan & Billing page:
If you're not seeing your expected plan here:
- Make sure that you're logged in to the correct account. Sometimes users accidentally create multiple Read accounts and are logged in to the wrong one.
- Check the invoices listed in your Billing History on the Plan & Billing page to make sure there are no failed invoices. If you have a failed payment and you're not sure why, double check that your payment method is correct and valid, and if you need further assistance, you can contact Read Support.