If you can’t find a playback recording in your meeting report, please check the following:
1. Check your plan
Meeting playback (audio and video) is available on Enterprise and Enterprise+ plans only. Other plans can still get transcripts and reports, but not audio/video playback. See Plans & Pricing for details.
2. Check your Read settings
Go to Account Settings > Report Content and make sure recording, transcription, and playback are turned on.
3. Check your Workspace settings
If you’re in a Workspace, your admin may have turned off recording or transcription. Ask them to review Workspace Settings and Permissions.
4. Make sure Read was allowed to record (Zoom)
When Read joins a Zoom meeting, it asks for permission to record. If the host denies it, there won’t be a recording. Read works with both free and paid Zoom accounts.
5. Make sure Read joined the meeting
If Read wasn’t in the meeting, there won’t be a report or a recording.