The Reports > Incomplete tab lists meetings Read couldn’t fully record or create a report for, along with the reason.
Each meeting on the tab shows a message explaining what happened. A meeting can show more than one message. Find your message below to see what it means and how to prevent it next time.
Read couldn’t join
| Message | What it means | How to prevent it |
|---|---|---|
| Read not admitted to the meeting within 10 minutes of scheduled start time. | Read waited to be let in, but no one admitted it within 10 minutes of the meeting’s scheduled start time, so it left. Read doesn’t keep any data from this meeting. | Make sure someone admits Read when it asks to join. If the meeting is already underway and you don’t see Read recording, add Read manually. If you (or the host) don’t see a request to admit it, please see Why didn't Read join my meeting? |
| Read left after no participants joined the meeting within 10 minutes of scheduled start time. | No one was in the meeting within 10 minutes of the scheduled start time, so Read left. This can happen if the meeting started late or was moved. | If a meeting starts late, add Read manually once it’s underway. |
| Read was denied access to the meeting | Microsoft Teams: someone in the meeting denied Read entry from the lobby, or removed it. | Admit Read from the Teams lobby when it asks to join. If you (or the host) don’t see a request to admit it, please see Why is Read not joining all my Teams meetings? |
| Read could not connect to the meeting. | Microsoft Teams: Teams showed Read a “Sorry, we couldn’t connect you” page. | See Why is Read not joining all my Teams meetings? |
Zoom
| Message | What it means | How to prevent it |
|---|---|---|
| Read was not given recording permission by the host. | Read was in the meeting but didn’t get permission to record. | Make sure local recording is turned on in Zoom and the host approves Read’s request to record. See How do I enable recording permissions in Zoom? |
Zoom: Your Zoom account isn’t connected, or you weren’t in the meeting. Read can only join a Zoom meeting if you’ve connected your Zoom account to Read and you’re in the meeting, signed in to that same Zoom account. See Upcoming Changes to Zoom Meetings.
Google Meet
| Message | What it means | How to prevent it |
|---|---|---|
| There is no eligible consenter in the meeting. For consumer meetings the initiator should be present; for workspace meetings at least one member of the owning organization should be in the call. | No one who can approve Read’s recording was in the meeting. | Make sure the right person is in the meeting to approve Read: someone from the host’s Google Workspace, or, for meetings hosted by a gmail.com user, the person who invited Read. See Using Read’s Google Meet Native Recording |
| Read's request to start recording was not approved. | Someone clicked Cancel on the recording request, or no one responded to it. | When the recording request appears, approve it. |
| A meeting participant stopped Read's recording session. | Read’s recording was stopped during the meeting, so no report was created. This message can also appear if no one approved Read’s recording request and Read couldn’t join as a participant instead within 10 minutes, so Google disconnected Read. | Approve the recording request when it appears. If you need to stop Read early and still want a report, choose Generate report when you stop it. See Using Read’s Google Meet Native Recording. If someone in the meeting doesn’t want Read there, see What should I tell attendees who ask what Read AI is? |
| The Google Meet Media API has been disabled by the host. | The host turned off Read’s recording in the meeting settings or during the meeting. | The host needs to leave Read’s recording turned on for the meeting. |
| The Google Meet Media API has been disabled by an administrator. | The host’s Google Workspace admin turned it off in the Meet safety settings. | Ask your Google Workspace admin to allow it in the Meet safety settings. |
| One or more devices in the conference are not compatible with Google Meet Media API (for example, an account may be under age). Read cannot join this meeting. | A device or account in the meeting can’t be recorded this way, for example some conference room devices. | See Why is Read not joining my Google meetings after I integrated Google Meet? |
| One or more participants are on a platform or app version that Google Meet Media API does not support. Read cannot join until incompatible clients leave or update. | Someone joined from an app version Google doesn’t support for this. | Participants need to update their app, or leave the meeting. |
| When watermarking is enabled, Google Meet Media API cannot join this meeting. | Read can’t record Meet calls that use a watermark. | Read can only record Meet calls that don’t use a watermark. |
| When client-side encryption is enabled, Google Meet Media API cannot join this meeting. | Read can’t record Meet calls that use client-side encryption. | Read can only record Meet calls that don’t use client-side encryption. |
| Read does not have enough permissions to join this meeting. | Read didn’t get the permissions it needs to join this meeting. | See Why is Read not joining my Google meetings after I integrated Google Meet? |
For more help with Google Meet, see Why is Read not joining my Google meetings after I integrated Google Meet?
Read was stopped or reached a limit
| Message | What it means | How to prevent it |
|---|---|---|
| A participant opted out of reporting, deleting all measured meeting data. | Someone opted out, so Read didn’t keep any data from this meeting. If an external invitee opted out through Advance Notice, the meeting is marked Opt Out. See Advance Notice and Opt Out of Meeting Recording. | Anyone in the meeting can opt out. To stop Read but keep a report of what was captured, use Read Stop instead of Opt Out. See How to Stop or Opt Out of a Read AI Recording. If someone in the meeting doesn’t want Read there, see What should I tell attendees who ask what Read AI is? |
| Read was removed from the meeting. | Someone removed Read from the meeting. | See How to remove Read from an ongoing meeting. If someone in the meeting doesn’t want Read there, see What should I tell attendees who ask what Read AI is? |
| Read left the meeting because it reached the max meeting length for your plan. | Each plan has a maximum recording length per meeting (1 hour on Free, 4 hours on Pro and Enterprise, 8 hours on Enterprise+). Read leaves when the meeting reaches the limit and still creates a report from what it recorded up to that point. | To record longer meetings, use a plan with a longer limit. See plans and pricing and Why did Read leave my meeting before it was over? |
| A HIPAA user invited Read to the meeting but was not the meeting owner. Read automatically cancelled this meeting report to protect sensitive HIPAA data. | Read cancelled the report because the HIPAA user who invited it wasn’t the meeting owner. | See Enabling HIPAA Compliance in Read AI Workspaces |
Read couldn’t create a report from the recording
| Message | What it means | How to prevent it |
|---|---|---|
| Transcript too short: Read couldn't process metrics because the meeting transcript was too short (fewer than 50 words) | Read needs at least 50 words to create a report. This can also happen if participants were muted. | Make sure participants are unmuted, so Read can hear at least 50 words. |
| Language not supported: Read currently does not support the primary language detected in this meeting | Read doesn’t support the main language spoken in the meeting. | See What languages does Read support? |
Unknown issue
If you see “Unknown issue,” please contact Read Support.
Uploaded files
If you uploaded a file and it doesn’t appear on either the Reports tab or the Incomplete tab, check that:
- The file has at least 50 words of speech.
- The language in the file is supported.
Uploads can take up to 24 hours to process. For more about uploads, see What are “upload credits”?