If you're here, that likely means you didn't receive a report for a meeting that you were hoping to capture with Read. We understand that this can be a disappointing or frustrating experience, and are sorry if this happened to you. Please read through this article and the linked resources carefully to help figure out what went wrong and prevent this from happening in the future.
Step 1: Make sure the report is actually missing
Sometimes a report is generated for your meeting, but you may have a hard time finding it. There are a few things you should check before assuming that there's not a report for the meeting:
- Sign in and check your Reports page. If the report owner disabled notifications, you may not have been notified via email for example, but the report may still be there.
- If someone else shared the report with you, make sure you check the Shared with me tab.
- If your meeting was over 30 days ago, then it won't show up in your reports list by default. You need to adjust the look-back period using this drop down menu at the top right of the page:
- If your meeting recently ended, it may still be processing. See How long should it take for a report to finish processing?
- If you're on a free plan, you may see that your report is listed as "out of quota" which means you've surpassed your monthly limit of free reports. See Why is my report showing as "out of quota"?
- Check your Incomplete tab. If your meeting is listed there, then unfortunately that means it wasn't properly recorded and the report is not available - proceed to Step 4.
Step 2: Confirm you don't have multiple accounts
Read makes it easy to create a new account using email or single sign-on. Sometimes, users will create a new Read account without even realizing it, and they end up having multiple accounts. If you can't find your report anywhere after logging in to Read, that might be because it's saved under a different account.
Each Read account is uniquely identified by a primary email address (shown in the bottom left of the screen when logged in to Read's website). If you received an email notification for the report, check the email address that it was sent to - that's the primary email of the account that should have access to the report.
For more help with determining whether you have multiple accounts and what to do about it, see Multiple Read accounts.
Step 3: Confirm that Read was enabled
In order to receive a meeting report, the Read Assistant needs to have been present and recording throughout your video call. Read will only join and record a meeting that appears on your Read Calendar page with the "Add Read?" setting turned on.
If you suspect that Read didn't actually join your meeting, see Why didn't Read join my meeting?
Step 4: Troubleshooting an "incomplete" report
If you found your meeting listed on your Incomplete reports tab, then unfortunately that means Read was not able to generate a report for it. Check the columns on the right for more information, as this can happen for a variety of reasons.
Some common reasons a report ends up as incomplete include:
- Read was not admitted to the meeting by the host
- Someone typed a command into the meeting chat to opt out of Read
- Read was not given recording permissions (Zoom-specific)
Many video conferencing platforms, depending on the host's settings, will make Read wait in the "lobby" or "waiting room" until someone allows it to join. Read will only wait for 10 minutes before assuming that the meeting was cancelled and giving up. The same occurs if Read is able to join the call automatically but nobody else joins within the first 10 minutes.
Step 5: Less common scenarios
If you've gone through all of the steps above and still haven't found an explanation for what happened, you might be in one of these less common scenarios:
- Another Read user deleted the meeting report. Only the meeting report owner can delete a report, and it cannot be undone. We'd recommend checking with any other Read users who may have been the owner to ask if this happened.
- Another Read user revoked your access. Anyone with editor access to a report can remove other users' access (unless you are the owner). We'd recommend checking with any other Read users who were on the call to ask if this happened.
- Read experienced an outage or technical glitch during your meeting and was not able to join or record it. Whenever our team is aware of an outage that affects customers, we will post a message at the top of our website describing the impact.
If you still need help figuring out what happened to your report, please contact the Read Support Team, and make sure to include as much information as possible about your meeting (like the meeting platform, title, start time and date, and meeting join URL).