If you’re here, you probably didn’t get a report for a meeting you wanted Read to capture. We know that’s frustrating, and we’re sorry it happened. Please read through this article and the linked resources to find out what went wrong and how to prevent it next time.
Step 1: Make sure the report is actually missing
Sometimes a report exists but is hard to find. Before assuming there’s no report, check the following:
- Sign in and check your Reports page. If the report owner turned off notifications, you may not have gotten an email, but the report may still be there.
- Scroll to the bottom of the list to load older reports.
- If your meeting just ended, the report may still be processing. See How long should it take for a report to finish processing? Most reports are ready in about 5–15 minutes. If a report still shows as processing after two hours, contact Read Support.
- If you’re on the Free plan, your report may say “out of quota.” This means you’ve used all your free reports for the month. See Why is my report showing as “out of quota”?
- Check your Incomplete tab. If your meeting is listed there, Read couldn’t record it properly and there’s no report. Skip to Step 5.
Step 2: Check whether you have more than one account
You can create a Read account with email or single sign-on, and it’s easy to end up with a second account without realizing it. If you can’t find your report after signing in, it may be in a different account.
Each Read account has its own primary email address, shown in the bottom left of the screen when you’re signed in. If you got an email about the report, check which address it was sent to. That’s the primary email of the account that has the report.
For more help, see Multiple Read accounts.
Step 3: Make sure Read was turned on
To create a report, Read needs to be in your meeting and recording the whole time. Read only joins meetings that appear on your Read Calendar page with Add Read? turned on.
For Zoom meetings, Read can only join if you’ve connected your Zoom account to Read and you’re in the meeting, signed in to that same Zoom account. See Upcoming Changes to Zoom Meetings.
If you think Read didn’t join your meeting, see Why didn’t Read join my meeting?
Step 4: Your report is “empty”
If you have a report but the Recap section (summary, action items, and so on) is empty, your Meeting Recap setting may be turned off. You can check it in Account Settings > Report Content. This setting automatically generates AI summaries, action items, and key discussion points after each meeting. Recaps are generated even when Transcription or Audio & Video Playback is turned off.
A report can also be empty if Read detected an unsupported language. In that case, you’ll see a banner at the top of the Reports page. See What languages does Read support?
Step 5: Troubleshoot an “Incomplete” report
If your meeting is on your Incomplete tab, Read couldn’t create a report for it. Check the columns on the right for the reason. Common reasons include:
- Read wasn’t admitted. On many platforms, Read waits in the lobby or waiting room until someone lets it in, depending on the host’s settings. If no one admits Read within 10 minutes, it assumes the meeting was canceled and leaves. The same thing happens if Read joins but nobody else joins within 10 minutes.
- Zoom: Your Zoom account isn’t connected, or you weren’t in the meeting. See Upcoming Changes to Zoom Meetings.
- Zoom: Read didn’t get permission to record. See How do I enable recording permissions in Zoom?
- Google Meet native recording: Read was denied entry. See Using Read’s Google Meet Native Recording and Why is Read not joining my Google meetings after I integrated Google Meet?
- An invitee opted out in advance. If an external invitee opted out through Advance Notice, Read won’t join, and the meeting is marked Opt Out. See Advance Notice and Opt Out of Meeting Recording.
- Someone opted out during the meeting. Someone typed a command in the meeting chat or used the opt-out link. See How to remove Read from an ongoing meeting.
If your report ends early: Each plan has a maximum recording length per meeting (1 hour on Free, 4 hours on Pro and Enterprise, 8 hours on Enterprise+). If your meeting ran longer than that, Read stops recording when it reaches the limit. See Why did Read leave my meeting before it was over?
For more details, see What is the “Incomplete” tab under Reports?
Step 6: Less common scenarios
If you’ve gone through every step above and still don’t know what happened, check these less common causes:
- Another Read user deleted the report. Only the report owner can delete a report, and it can’t be undone. Check with the other Read users in the meeting to see whether one of them owned the report and deleted it.
- Another Read user removed your access. Anyone with editor access can remove other people’s access, except the owner’s. Check with the other Read users in the meeting.
- Read had an outage or technical problem. If we know about an outage that affects customers, we’ll post a message at the top of our website explaining the impact.
If you still need help, please contact Read Support. To help us find the meeting quickly, include as much of this as you can:
- The meeting link
- The meeting ID
- The meeting report link (if there is one)
- The date of the meeting
- The meeting platform (Zoom, Microsoft Teams, Google Meet, etc.)
- The email addresses related to the issue (for example, your Read account email)
- Screenshots of anything you see